RES Table Ordering Support
For setup, account, compatibility or troubleshooting assistance, contact our support team.
Email: support@restableordering.com
Phone: +1 (470) 266-1095
Office hours: Monday – Saturday: 9:00am – 7:00pm (EST)
Getting started
RES Table Ordering requires a configured RES account, restaurant shop, menu, tables, staff access and an internet connection. Contact support for onboarding and device compatibility before installation.
The Clover Android app supports Station (2018) and Flex (3rd Gen). Companion web interfaces include guest ordering, Staff Console, Kitchen Display and Admin Dashboard. Available functions depend on your configuration and enabled integrations.
Frequently asked questions
Does installing the app automatically enable payments?
No. Payment availability depends on the merchant account, device, region, permissions and applicable Clover approval. Cloud, Network, USB and Hosted Checkout integrations require their own setup. A connected USB port alone does not confirm that a payment was processed.
What should I do if an order or kitchen ticket is missing?
Check internet connectivity and confirm that the ordering, staff and kitchen screens are using the same restaurant shop. Record the order reference and approximate time, then contact support if the issue remains.
What if a payment status is unclear?
Check the transaction status in Clover before attempting another payment. Share the transaction reference, amount, time and device model with support. Never send full card details.
Where can I see a product demonstration?
Watch the English RES Table Ordering overview. The video demonstrates table and menu interfaces; it is not payment certification evidence.
How can I request account or data assistance?
Email support with your shop identifier and request. See our Privacy Policy and Terms & Conditions for details.
Before contacting support
- Include your merchant or shop identifier.
- Describe the device model, app version and Android version.
- Provide the approximate time, error message and order or transaction reference, when applicable.
- Remove customer and payment details from screenshots.
- Do not email passwords, card numbers, access tokens or private keys.